Privacy Policy

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Privacy Policy

Last updated: October 22

Eastern Regional Service Board (“ERSB”, "us", "we", or "our") operates the http://goodneighbours.ca website (the "site").

Definition of personal information

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our site.

Personal information means recorded information about an identifiable individual, including the individual’s name, email address, address, date of birth, or telephone number.

Collecting personal information

We will not use or share your information with anyone except as described in this Privacy Policy.

The only identifiable personal information collected by this site is information you give voluntarily through the public engagement survey. ERSB considers the personal information you provide through this Site is confidential. This information is collected in compliance with the ATIPP Act and will only be used by authorized staff to fulfill the purpose for which it was originally collected or for a use consistent with that purpose unless you expressly consent otherwise. This information is not disclosed to other public bodies or individuals except as authorized by the ATIPP Act.

If you choose not to use the Internet to provide personal information through this Site, you may still be able to access ERSB by telephone, fax, mail, or in person. Not all options may be available in every situation.

We will only collect Personal Information that is necessary to fulfill the following purposes:

  • To verify identity and ensuring the validity and credibility of the survey data collected;
  • To contact you should you wish to enter for a random gift card craw and subsequently be randomly selected to win one of five gifts cards (see official rules and regulations); and
  • To meet regulatory requirements.

We will obtain your consent to collect, use or disclose Personal Information. In some cases, we can do so without your consent (see below). You can provide consent orally, in writing, electronically or through an authorized representative.

You provide implied consent where our purpose for collecting using or disclosing your Personal Information would be considered obvious or reasonable in the circumstances. Consent may also be implied where you have notice and a reasonable opportunity to opt-out of having your Personal Information used for mail-outs, marketing or fundraising and you do not opt-out.

We may collect, use or disclose Personal Information without the consent:

  • When permitted or required by law;
  • In an emergency that threatens an individual's life, health, or personal security;
  • When the Personal Information is available from a public source;
  • When we require legal advice from a lawyer;
  • For the purposes of collecting a debt or protection from fraud;
  • Other legally established reasons.

We will not sell your Personal Information to other parties. We retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose. We will make reasonable efforts to ensure that your Personal Information is accurate and complete. You may request correction to your Personal Information to ensure its accuracy and completeness. A request must be in writing and provide sufficient detail to identify your Personal Information and the correction being sought.

We are committed to ensuring the security of your Personal Information and may use passwords, encryption, firewalls, restricted employee access or other methods, at our discretion. We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information, at our discretion.

Log Data

In order to make our site more useful to the public, our web server automatically collects and saves a limited amount of information concerning your visit. The information collected is not personal information and does not link to individuals. This information includes:
• Internet Protocol (IP) address (e.g. 123.45.67.890)
• Browser type and version (e.g. Netscape 8.0, Explorer 7.0)
• Page(s) visited
• Date and Time of page(s) visited

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of www.goodneighbours.ca, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s privacy policy here.

Cookies

A cookie is a small text file placed on your hard drive (with your permission) by a web page server. Cookies are used on this site to identify return visits to the site but are not used to collect statistical or personal information. You may change the settings on your web browser to deny cookies or warn you of the deposit of cookies.


Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance With Laws

As set out above, and for clarity, we will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the information, including Personal Information, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Minor").

We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we will take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact

If you have questions regarding this privacy policy or a complaint or concern about your personal information, please contact ERSB.

Communities Serviced by ERSB

Bell Island

Wabana, Lance Cove, Freshwater

Clarke’s Beach / Port de Grave Peninsula

Clarke’s Beach, Port de Grave, Otterbury

Carbonear

Gunner’s Road, Line Road, Bristol’s Hope, Spaniard’s Bay, English Hill Ext, Godden’s Marsh, Old Highway and adjoining roads

Clarenville

Clarenville, Shoal Harbour, Deep Bight, George’s Brook-Milton, LSD of Random Sound West, North West Brook, Ivany’s Cove, Queen’s Cove, Hillview, Adeytown, Hatchet Cove, St. Jones Within, Hickman’s Harbour, Robinson’s Bight, Lower Lance Cove, Petley, LSD of Random Island West, Random Heights, Elliott’s Cove, Snook’s Harbour, Aspen Brook, Weybridge, Lady Cove, Britiannia, Burgoyne’s Cove, LSD of Smith Sound, Harcourt, Monroe, Gin Cove, Waterville, Barton

Conception Bay Centre

Colliers, Marysvale, Georgetown, Holyrood, Conception Harbour, Salmonier Line and adjoining roads, Deer Park - Vineland Road, Goulds Pond, Goulds Big Pond, Old Mans Pond, Middle Gull Pond, Mahers, Brigus Junction, Hodgewater Line, Hodgewater Pond-Ocean Pond

Isthmus and Area

Swift Current, Garden Cove, North Harbour, Old Mill Road, Goobies, Come By Chance, Sunnyside, Arnold’s Cove, Southern Harbour, Long Hr-Mt. Arlington Heights, Little Harbour East, Fair Haven, Fair Haven Road, Norman’s Cove-Long Cove, Chapel Arm, Chance Cove, Bellevue, Bellevue Beach, Thornlea, Long Beach, Island Cove, Hodge’s Cove, Caplin Cove, Little Heart’s Ease, Gooseberry Cove, Butter Cove and Southport

Southern Shore

St. Shott’s, Biscay Bay, Portugal Cove South, Renews/Cappahayden, Fermeuse/Kingman’s Cove, Aquaforte, Ferryland, Calvert, Cape Broyle, Admiral’s Cove, Brigus South, LaManche, Tors Cove, Mobile, Burnt Cove-St.Michael’s-Bauline East, Witless Bay, Witless Bay Line, Bay Bulls, Horse Chops, Hell Hill Pond, Cape Pond Road, Old Shoe Cove Road/Chance Cove, Birch Hill Pond

Southwest Arm

Long Beach, Island Cove, Hodge’s Cove, Caplin Cove, Little Heart’s Ease, Gooseberry Cove, Butter Cove, Southport

Southwest Avalon

Southeast Placentia, Freshwater, Jerseyside, Ferndale, Dunville, Placentia, Point Verde, Fox Harbour, Ship Harbour, Glen’s Cove, Angel’s Cove, St. Bride’s, Cuslett, Point Lance, Branch, Little Barsaway, Great Barasway, Gooseberry Cove, Ship Cove, Patrick’s Cove, St. Vincent’s-Peter’s River-St. Stephen’s, Gaskiers-Point La Haye, St. Mary’s, Riverhead, Mall Bay, Admiral’s Beach, O’Donnell’s, St. Joseph’s, Forest Field-New Bridge, Mt. Carmel-Mitchell’s Brook-St. Catherine’s, Harricott, Colinet, Route 91 (St.Catherine’s to North Harbour Junction), Route 92 to North Harbour (both sides), Reid’s Pond, Peak Pond, Placentia Junction

Trinity Bay South / Centre

Spread Eagle, Markland, Cavendish, Whiteway, Blaketown, Heart’s Desire, Heart’s Delight-Islington, South Dildo, Dildo, Old Shop, New Harbour, New Harbour Barrens, Green’s Harbour, Hopeall, Holiday Hill Road, Highway 81 – Markland to Colinet Road

Trinity Conception North

Heart’s Content, New Perlican, Winterton, Turk’s Cove, New Chelsea, Hant’s Harbour, New Melbourne, Brownsdale, Lead Cove, Sibley’s Cove, Old Perlican, Daniel’s Cove, Grates Cove, Bay De Verde, Red Head Cove, Low Point, Caplin Cove, Lower Island Cove, Job’s Cove, Burnt Point, Gull Island, Northern Bay, Kingston/Western Bay, Ochre Pit Cove, Western Bay Line

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